25 October 2019
On Friday 4 October 2019, the High Court ruled that around a half a million British Airways customers were entitled to bring compensation claims against the airline following a data breach in September 2018.
The breach occurred after BA suffered a cyber-attack on its systems and the Information Commissioners Office (ICO) investigated, finding around 500,000 customers had been affected.
The investigation revealed that personal details, including:
… were compromised by the hack.
The ICO's investigation found that passenger’s information was lost by poor security including login, payment card and travel booking details as well as customers' names and addresses.
As a consequence, the ICO announced its intention to impose a record fine of more than £183million on BA over the breach. This would represent the largest fine under GDPR to date.
The General Data Protection Regulation (GDPR) was introduced in May last year and means firms can be fined up to four per cent of their annual turnover for data breaches.
The cyber criminals created a scam which diverted BA passengers to a fake website through which their details were harvested by the attackers.
When they became aware of the cyber-breach, BA released a statement and began to contact affected customers.
The High Court granted a group litigation order at a hearing in London, paving the way for mass legal action against BA. However, the window of opportunity for dealing with this and joining the group litigation is 15 months.
If you are a BA customer who was affected by the data breach then the airline should have contacted you already.
We understand that if you are a customer who booked via BA.com or the BA app between 21 August 2018 and 5 September 2018, then you will be affected.
You have the right to compensation for non-material damage (such as inconvenience and distress) following the data breach by BA.
We help clients who have suffered distress and anxiety and inconvenience arising out of such data breach claims and we will seek compensation for you against BA.
We will take on your case as a NO-WIN, NO-FEE claim, so there are no costs to bringing the action against BA for the compensation you deserve.
This article is provided free of charge for information purposes only. It does not constitute legal advice and should not be relied on as such. No responsibility for the accuracy and/or correctness of the information and commentary set out in the article, or for any consequences of relying on it, is assumed or accepted by any member of the law firm.
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